Shipping policy

Shipping Policy

Effective Date: [01/08/2026]

1. Delivery Area

NV Mall currently delivers only within Madanapalle town, to locations within a 5 km range of our store. If your delivery address is outside this 5 km range, we're unable to deliver at this time — but you're always welcome to visit our store and purchase directly.

📍 Store: Beside Trends, SBI Colony, Madanapalle, Andhra Pradesh

2. Same-Day Delivery

We offer fast same-day delivery on orders above ₹499, within our 5 km delivery area. Orders placed on weekends or public holidays will be delivered the next business day. Delivery times may occasionally vary due to weather or other factors beyond our control.

3. Delivery Charges

  • Orders above ₹499 — enjoy FREE same-day delivery. 🎉
  • Orders of ₹499 or below — a small delivery charge applies, which will be shown clearly at checkout before you pay.

4. Bulk & Wholesale Orders

For bulk or large-quantity orders, please do not order through the website checkout. Instead, contact us directly so we can help with pricing, availability, and delivery. Reach us for bulk orders via:

  • 📞 Phone call: [your number]
  • 💬 Live Chat on our website
  • 🏪 Store visit: Beside Trends, SBI Colony, Madanapalle

Our team will personally help you place and arrange your bulk order.

5. Order Confirmation

Once your order is placed, you'll receive a confirmation via email, SMS, or WhatsApp with your delivery details.

6. Issues with Delivery

If you face any issue with your delivery — such as a delay or a problem with your package — please contact us right away and we'll resolve it quickly. (For any damaged product, please remember the unboxing video requirement stated in our Return & Refund Policy.)

7. Contact Us

For any questions about delivery or to place a bulk order, contact us:

NV Mall
Beside Trends, SBI Colony, Madanapalle, Andhra Pradesh – [PIN code]
📧 Email: support@nvmall.in
📱 WhatsApp/Phone: [your number]
💬 Live Chat: available on nvmall.in
🌐 Website: nvmall.in

Thank you for shopping with NV Mall — trendy, trusted, and affordable. 💜