Refund policy

Return Policy:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of
purchase.

Eligibility for Returns:

Items must be in their original, unused condition with all tags and packaging intact.

Proof of purchase (receipt or order number) must be provided.

Certain items, such as custom or personalized products, may not be eligible for return. Please check the product description or contact us for more information.

How to Return:

Contact our customer service team through Live Chat or send us an email to phoenixaddicts@gmail.com to initiate a return.

Obtain a Return Merchandise Authorization (RMA) number.

Ship the item(s) back to us using the address provided with your RMA number.

Return Shipping Costs:

If the return is due to an error on our part (e.g., Incorrect item sent), we will cover the return shipping cost.

For returns due to personal preference, the customer is responsible for return shipping costs.

Refund Policy:

In case of any refunds approved by our team, the process will be initiated within 5-7 working days of the approval decision. Refunds will be processed within 5-7 working days to the original method of payment used during the purchase. Please note that charges, fees, duties, taxes, levies applied to the ticket are non-refundable.

If you have any questions or need assistance, please contact our customer service team through Live Chat or email (phoenixaddicts@gmail.com). Thank you for shopping with Phoenix Addicts!