Refund policy

Shipping, Returns & Refund Policy

At NV Mall, we carefully inspect and pack our products before dispatch. Please read this policy carefully before placing your order. By placing an order with NV Mall, you acknowledge and agree to the terms of this policy.

1. No Returns for Change of Mind

All purchases are final. We do not accept returns or provide refunds for:

 

  • Change of mind

  • Incorrect size or colour selected by the customer

  • Personal preference

  • Products that are no longer wanted

  • Any other reason unrelated to a product being received damaged

 

Please carefully check the product description, specifications, size, colour, images and other details before placing your order.

 

If you have any questions about a product, please contact us before placing your order.

2. Returns & Refunds — Damaged Products Only

Returns or refunds are accepted only when a product is received damaged.

 

To request a return or refund for a damaged product, all of the following conditions must be satisfied:

Mandatory Unboxing Video

A clear, continuous and unedited unboxing video is mandatory for any damaged-product claim.

 

The video must:

 

  • Start before the package is opened, clearly showing the sealed package.

  • Show the package being opened continuously without cuts or editing.

  • Clearly show the product and any damage found after opening.

  • Show the product, packaging and shipping label/order details where possible.

 

If a valid unboxing video is not provided, the damaged-product return/refund claim may be rejected.

 

Photos alone may not be sufficient to establish a damage claim.

Reporting Time

Any damage must be reported to NV Mall within 48 hours of delivery.

 

Your request must include:

 

  • Order number

  • Clear description of the damage

  • Unboxing video

  • Photos/videos of the damaged product, if required

 

Claims submitted after 48 hours may not be accepted.

Product Condition

The product must remain in its original condition and packaging, with all tags, accessories and included items intact.

 

Do not use, modify, repair or dispose of the product or its original packaging before the claim has been reviewed.

3. Claim Verification

Once we receive your claim, our team will review the submitted video, photographs and other information.

 

If the claim is verified and approved, NV Mall may provide a replacement or refund, depending on product availability and the circumstances of the case.

 

Submitting a video does not automatically guarantee approval. The claim must be verified by our team.

4. No Return Without Proof of Damage

Since we sell products across India, we require proper evidence to protect both our customers and our business from damage, misuse and fraudulent claims.

 

Therefore, a damaged-product claim without the required unboxing video may not be accepted.

5. Prefer to See the Product Before Buying?

If you prefer to see and check a product personally before purchasing, you're welcome to visit our NV Mall store in Madanapalle and purchase directly.

 

📍 Store: NV Mall, Beside Trends, SBI Colony, Madanapalle, Andhra Pradesh
🕒 Store Timings: Sunday–Saturday, 10:00 AM–8:00 PM

6. Refund Process

If your damaged-product claim is approved and a refund is applicable, the refund will be initiated within 5–7 working days.

 

The refund will generally be credited to the original payment method used for the purchase.

 

Depending on your bank or payment provider, additional time may be required for the amount to appear in your account.

 

Delivery/shipping charges and transaction/payment-processing fees, where applicable, are non-refundable.

7. Contact Us

For damaged-product claims or questions regarding this policy, please contact support@nvmall.in with your order number and supporting evidence.

 

Important: Please record your complete unboxing video from the moment you receive the sealed package until the product has been fully unpacked. This is the best way to protect your claim in case the product is damaged.